Terms & Conditions

Effective Date: May 12, 2026

Welcome to HyroFlow, these Terms & Conditions govern your use of our website, services, communications, and software solutions provided by HyroFlow.

By accessing our website or using our services, you agree to these Terms & Conditions.

Services

HyroFlow provides business automation, CRM setup, website design, marketing automation, communication tools, AI-powered solutions, and related digital services.

Services may include:

CRM and pipeline management
SMS and email automation
Appointment booking systems
AI voice and chat automation
Website and funnel development
Reputation management
Marketing campaigns
Workflow automation

Specific deliverables, pricing, and timelines may vary based on the agreed service package or proposal.

User Responsibilities

By using our services, you agree that you will:

Provide accurate and truthful information
Use our services lawfully and ethically
Maintain the confidentiality of your account credentials
Not misuse, disrupt, or attempt unauthorized access to systems or services
Comply with applicable communication and marketing laws, including consent requirements for SMS and email messaging

You are solely responsible for the content and communications sent through your accounts and systems.

SMS & Communication Consent

By submitting your information through our forms, calendars, chat widgets, or other communication channels, you consent to receive conversational, transactional, and service-related communications from HyroFlow via SMS, phone call, and email.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS communications or HELP for assistance.

Consent to receive messages is not a condition of purchase.

You agree that you are the authorized user of any phone number submitted to us.

Payment Terms

Fees for services are outlined in your proposal, invoice, subscription, or service agreement.

Unless otherwise stated:

Payments are due on the agreed billing date
Monthly services are billed automatically
Late or failed payments may result in suspension of services
Setup fees and completed work are non-refundable unless otherwise agreed in writing

You are responsible for any third-party platform fees associated with your services, including communication usage charges where applicable.

Subscription & Cancellation

Recurring services continue until canceled by either party.

Cancellation requests must be submitted in writing before the next billing cycle. No partial-month refunds are provided for active subscriptions unless required by law.

HyroFlow reserves the right to suspend or terminate services for non-payment, abuse, unlawful activity, or violation of these terms.

Usage Limits, Billing & Overages

Each subscription plan includes a monthly allowance of email, SMS, and (where applicable) AI usage credits. Included usage resets each billing cycle and does not roll over.

Included Usage by Plan

Basic Plan Includes:

15,000 email sends per month
1,250 SMS segments per month

Advanced Plan Includes:

35,000 email sends per month
3,000 SMS segments per month

Premium Plan Includes:

75,000 email sends per month
5,000 SMS segments per month
Monthly AI usage credits (included)

Overages & Pay-As-You-Go Rates

If you exceed your included usage, additional usage is billed automatically at the following rates.

These rates are based on underlying provider costs (GoHighLevel / LC Email / LC Phone / AI providers) plus a 25% platform markup.

Email Overages

$0.85 per 1,000 emails.

SMS and MMS Overages (US/Canada standard segments)

$10 per 1,000 SMS segments.

$15 to $50 per 1,000 MMS. Final pricing may vary depending on carrier region and message type.

AI Usage Overages (Premium Plan)

AI usage is billed based on token consumption and provider cost.

Estimated $25 per 1,000 AI interactions.

AI usage may vary depending on prompt size, model used, and response length.

Fair Use Policy

All plans are subject to fair use. We reserve the right to review accounts with unusually high usage patterns that may negatively impact system performance or third-party costs.

In such cases, we may:

Apply overage billing
Recommend a plan upgrade
Temporarily limit usage
Or adjust usage allowances where necessary

Third-Party Cost Adjustments

Because messaging, email delivery, and AI processing rely on third-party providers, pricing and included usage limits may change if underlying provider costs change. Any adjustments will be made in line with reasonable notice and continued service delivery.

Intellectual Property

All content, systems, workflows, branding, designs, automations, and materials created by HyroFlow remain the intellectual property of HyroFlow unless otherwise agreed in writing.

Clients retain ownership of their own business content, logos, and customer data provided to HyroFlow.

You may not copy, resell, reverse engineer, or redistribute HyroFlow systems or materials without written permission.

Third-Party Platforms

Our services may integrate with third-party software providers and platforms, including CRM, hosting, communication, payment, and AI services.

HyroFlow is not responsible for outages, limitations, policy changes, pricing changes, or interruptions caused by third-party providers.

Disclaimer of Warranties

Services are provided on an “as-is” and “as-available” basis.

HyroFlow makes no guarantees regarding:

Specific business results
Lead generation performance
Revenue increases
Platform uptime
Delivery speed from third-party communication carriers

We do not guarantee uninterrupted or error-free operation of services.

Limitation of Liability

To the maximum extent permitted by law, HyroFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

Our total liability for any claim shall not exceed the amount paid by you for services during the previous 30 days.

Indemnification

You agree to indemnify and hold harmless HyroFlow, its owners, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from: